How to be a good client (1)

05Apr10

I’m currently translating a speech for a government speech-writer who’s a delight to work with. Here’s why.

First, he gave us advance warning (of about 10 days) that he’d be working on a speech to be delivered in mid-April. He asked if we could be on stand-by over the Easter period to translate it. So we were able to plan ahead – no last-minute urgency over the holiday weekend.

On Wednesday 31 March he sent us part 1 of the text, letting us know when parts 2 and 3 would be ready and ending his message with “thank you, as always”.

On Friday he sent us a revised draft (all changes and additions duly marked), with an apology for any inconvenience caused by the re-write. We delivered the translation on Friday evening. Today (Monday 5 April) a message arrived thanking us for “the excellent job” we’d done and saying that he’ll be doing some re-writing of the original and will get back to us tomorrow with probably the final version.

Three words sum up what makes this client such a delight to work with: courtesy, communication, and consideration. In return, he gets our full cooperation and the knowledge that we’re on his side – we want our work to reflect well on him and on his minister, so we’re happy to put in that extra effort. It’s worth it, for the added job satisfaction.



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